FAQs

Q: I am going to fill up my swimming pool – is there a special rate for that vs. our regular water billing rate?
A: Unfortunately no – there is no discount for filling up a swimming pool…It is calculated as normal “usage” on your water bill.

Q: My usage is high and nothing changed – why?
A: Check for running toilets, dripping faucets, outside hoses leaking; due to watering more plants and gardens, filling swimming pools.

WE NOW HAVE MANY OPTIONS FOR OUR CUSTOMERS TO PAY!! …by Mail, the Drop-Box at the office address, at FNB Bank (Natrona Heights branch only) and ONLINE on the Web by e-check, credit card… 
Setup recurring payments – or just a one time Quick-Pay!

REGISTER YOUR ACCOUNT: Did you know… you can REGISTER YOUR ACCOUNT without having to make a payment.
Registering your account allows you to see your account history, payments due, when payments were made and much more! You can update an email address and check your account contact information.

RECURRING PAYMENTS:
Recurring payments are automatically deducted on the 10th of each month
Once you register your account online, you can setup RECURRING PAYMENTS!
Note: You must use your DEBIT Banking card (connected to your checking account) or a Credit Card for Recurring payment methods.
*At this time you cannot use your e-check (routing/bank acct #) for recurring payments. sorry…
If the 10th falls on a weekend, then it will be processed on the next business day.

QUICK PAY Payment: – no registration needed.
You can use a credit card, bank card – or your checking acct. by “e-check
Your payment is processed the same day!

FIRST NATIONAL BANK – inside with the Tellers!
FNB BANK – Union Ave., Natrona Heights PA – the bank will accept Checks and Money Orders, but no cash – unless you belong to FNB. Cash can be converted into a money order at the post office, which is right next door to the bank.
LET THE TELLER KNOW YOUR ACCOUNT NUMBER OR YOUR FFJWA SERVICE ADDRESS.
The bank will then send FFJWA a deposit receipt along with your account coupon for us to update your account in our FFJWA system. Please allow 2-3 days for processing your payment.

Online Bill Pay – through your own online bill-pay bank:
Payments sent through your own personal bank. These payments sometimes take longer to get to us, which then takes longer to process. Please allow a few days after the bank check is received for processing and updating your account. Please include the account number when setting up this payment to identify the payment with the correct FFJWA account. ty!

Cash, Checks or Money Order: All are accepted in the office drop box – or at FNB (see above).
Money Orders and Checks are accepted at First National Bank for customer payments, but cash payments must be converted over to a money order (available at at the post office next door if needed) for FNB to accept our customer payments. Please include the account number on the check or money order in the “MEMO” section – or if inserting CASH, please put it in an envelope with your account number and/or billing stub.

OUR OFFICE WILL REMAIN CLOSED TO THE PUBLIC
If you need to speak to someone in the office, please call our office at 724-224-6562.
**Office Hours are 8:00 am – 3:00 pm**

HTTPS://FFJWA.COM

Have a great day – stay well