Fawn Frazer Joint Water Authority

We have upgraded our billing system – Please Re-register if you are having issues logging in. THANK YOU. :)
NOTE: Username cannot have a space in it – you must re-register if you have an old username with spaces in it.
User name can be unique – or you can use your email address. We ask that you log into your account and verify your email, phone numbers on file, and your communication preferences. If you have AutoPay setup with a Credit Card, ensure the card is still valid.
FORGOT PASSWORD? If you forgot your password you can select the “forgot password” at the login screen.

Already registered? Re-register if you are having issues logging in. THANK YOU
Click HERE for the FFJWA Account login page

NEED TO REGISTER?
Click HERE to Register your FFJWA account. You will need your Account Number to register.
Once Registered, you can:

• Setup your online payment method after you register. Debit/Credit Card (3% fee) or ACH Bank Draft (free) –
• Setup Recurring Payments (aka AUTOPAY/Token Payments) that are automatically deducted on the 10th of the month the bill is due… / Commercial customers, monthly.
  Credit Card required — ACH COMING SOON — SEE ABOVE.
• Make a Payment with your CC on file or e-check – both have a 3% fee
• Check your water usage history / Readings.
• Find CURRENT balance due after payment has been sent (pls allow 5 days for payments to post to the system).

Click HERE to make a QuickPay (1x) payment – or- to log into your acct.

NEW!! Use our PAY-BY-PHONE number at 724-241-6777 for account balance and/or make a payment!
Customer # is needed for this feature.

Telephone account lookup under QuickPay will pull up your account balance & the credit card payment screen.

Forgot your pw? Simply re-register your account

REMINDER! When referencing your account, use your new Customer Number on your check, money order or bank check. ty!

New! FREE — ACH (Autopay only) checking/savings acct payments accepted. Review your upcoming bill to sign up for ACH DRAFT- or log into your FFJWA account to change your autopay preferences (options: CC (3% fee) or Auto-draft ACH (free) – NSF FEE $25

see the WAYS TO PAY tab for all our accepted payment methods.

COMMUNICATION PREFERENCES/UPDATE:
Please register your account or log into your account to update your communication preferences — our new system will alert you via Robocall, Text and Email. Check your phone number(s) on file within your account and ensure email addresses are correct so we can alert you to water breaks in your area and more. TY!

• Online payments can be made with a credit card and/or debit card linked to your checking account — or ACH Bank Draft.
  There is a small fee for using this service, but it does not go to FFJWA, it enables us to allow CC as a payment method.
  Note, a 3% fee or $1.50 minimum will be applied for this feature. ACH Bank Draft is a free auto-pay service.
• ACH: Checking/Savings Account information for automatic payments is now available for sign-up within your registered account. If you forgot your login information, just re-register your account. Once signed up for ACH, note that this is an AutoPay feature and those payments will be deducted the 10th of the month the bill is due. You can sign up online, or alert us on your payment stub to use your check sent in with payment as your ACH form of payment.

e-Bill: If you would like a copy of your bill automatically sent out – along with a mailed copy (or just an e-bill), please email our billing department at: billing@ffjwa.com, or call the office today. We can update your account for the next billing cycle.

• by Credit Card or Debit Card. (3% processing fee) Note, visa or master card gift cards will not work with our system.
  Sign up within your Registered Account – you can select Auto-Pay or just keep the card on file in your virtual wallet).
  …not registered, sign up today! See the Registration Tab – or PAYMENT tab to register.
• PAY BY PHONE: 724-241-6777 – pay with your Credit Card online – NOW AVAILABLE!!
• by e-Check (sign up within your Registered Account) 3% processing fee applies to e-Checks (not ACH – coming soon)
  If you would like to sign up your checking/savings account for future ACH autopay pmts, enter your information and verify with PLAID – and you’ll be on your way to ACH pmts when available. ;)
• by Money Order
• by Cash; we prefer you take cash payments to FIRST NATIONAL BANK in Natrona Heights (next to the post office). They will note your acct and payment made and then send FFJWA the payment log for posting. Drop box and office payments accepted.
• by a personal check / business check
• by Bank Check: login to your online banking to setup a monthly deduction through your personal bank (online Bill Pay). Let the bank send the monthly payment on your behalf. Payments can be a set amount or edited monthly… call your bank for details.
• ACH: (AutoPay on the 10th) – Checking/Savings Account information for online payments can be used starting October 2024, called “ACH”. Once you sign up for ACH, note that this is an AutoPay feature and those payments will be deducted the 10th of the month the bill is due. You can indicate on your payment stub if you’d like us to use your payment check to sign up for ACH AUTO-PAY, Or you can sign up through your registered account online. If you currently are using a CC for autopay, you must remove that first, then add your checking account/savings account info and indicate you want to use it for AutoPay. Remember…ACH enrollment is an autopay feature and those drafts will be taken out on the 10th the billing is due, 5 days before the bill due date of the 15th.
  Ex: billing is due 10/15/24… the autopay bank draft will come out on the 10/10/24.
  • ALL PAYMENTS can be mailed or dropped off at the drop-box located on the front of the BLUE DOOR at the office.
  • ALL PAYMENT TYPES (except Credit Cards) can be paid at First National Bank.
  • FOR PROPER CREDIT, INCLUDE YOUR Customer Number and/or ACCT # EXACTLY AS SHOWN ON YOUR WATER STATEMENT – TY!!
    • Note: Commercial/monthly customers will also draft monthly on the 10th.
      
      To check your BALANCE / Make a PAYMENT without Registering your account , enter your Phone Number on file or your Customer Number exactly as shown on your billing statement… it will show your balance due (You can review without making a payment)
• e-Bill: You can choose your own communications methods within your account – or you can email our billing department at: billing@ffjwa.com, or call the office today to ask to change to e-bill only.

If you received a friendly reminder about a late water payment and a possible shut-off for non-payment, know that FFJWA is a small authority with a caring staff willing to try to work with customers to avoid a shut-off. Contact us at billing@ffjwa.com.
Note: Payments can be sent monthly to offset the higher 2-month actual bill sent out 6x a year (every other month).

Payments can be made through a credit card to avoid shut-off. Visit HERE to make a QUCK-PAY payment. You will need your Account number for this service. The acct # is listed on the top right corner of your billing statement.

Terminated water service will incur a $60 turn off/on fee that will be added to your billing statement. Terminated water service will be restored the following day once payment is received. A shutoff notice red-tag will be on the door or handed to customer prior to water termination at the curb.

CHECK THE TABS for information on water payment assistance through the programs listed – some programs are specific for HOMEOWNERS / RENTERS

Reading your bill...Remember every other month your meter is read, and the month it is read covers a 2-month span for your bi-monthly bill. (for the current and previous month.) Monthly payments are still accepted to offset the higher 2-month bill. You can pay ahead! Meters are read the end of the month.

Is your water bill high – or higher than usual? No Water Pressure?? Click the Did you know…under the HOME link above!

WINTER MONTHS AND VACANT HOMES... When freezing temps start and a house is vacant and the water is still on within that vacant home, the chances of a water break is not too far off. Please check empty homes for any water issues periodically. To have the water turned off temporarily at a vacant house for the winter is a free service. Note: A monthly minimum charge is still applied at $31/month even if no water is used. Call the office to schedule a water shut-off if needed.

SUMMER WATER USAGE – watering flowers, lawns, filling up swimming pools & ponds, dripping hoses…running toilets, sinks… will increase normal water usage. Water is $7.90 per 1000 gallons used over the allowed 3000 gallons monthly allowance.
(2-month billing = 6000 gallons allowance @ $62)

REMINDER check your properties…if water pipes break in the home or within the service lines, the water usage is charged to the property owner, and the owner is responsible for that bill. If you feel you have a leak or high usage, please contact your local plumber to check your water service if you feel you have high usage and nothing has changed within your household as far as more people living there, kids home from college, etc. Small things such as a running toilet and dripping faucets/hoses will cause your bill to increase too!!

Be alert of your water!! Help us find those leaks or wasted water…leaks big and small!

WATER LEAKS!!! Big or small…Help our water crew find leaks in your area… HOW?
If your water meter in your house (basement/garage) is making noise – or moving after all water in your house is off (no water running anywhere), you may have a water leak! SMALL leaks could be as simple as a running toilet, dripping faucet or an outdoor hose!
LARGE leaks: Could include non-stop running toilets, bad water heaters, or a leak in your service lines – service lines are the water lines that run from the Tap-in at the street to your house hookup (which are the owner’s responsibility to detect leaks and repair those lines). Service line leaks are not always noticeable to a homeowner, but your water usage will be much higher, and you may experience a soggy yard or if small enough, it may be undetected without further assistance – depending on the location of the leak. 

Note, service lines are the OWNERS responsibility – and you would have to contact a Leak Detection Service to detect where the leak may be for repair.  Even small water leaks can add up quickly!

Contact your local plumber asap to check your water service line or leaking/dripping household items – or to see if you are in need of a new Pressure Regular. Contact the office for a service call if the water meter is leaking or clicking inside your home! Even the smallest leak will cost you money.