ALERT – Help for Home Owners and their utility bills! Visit the PA HAF tab for more info!!
Address: 326 Donnellville Road, Natrona Heights PA 15065
Hours: 8-3 PM, M-F — Ph: 724-224-6562 / F: 724-224-5922
— Office is closed to public – call us for assistance or to make an appointment —
– Click on the “Pay your Water Bill” Icon
– Click “QUICK PAY”, then enter your Account Number exactly as shown on your billing statement.
– it will now show your balance due (you can view without making a payment)
Reading your bill...remember every other month your meter is read, and the month it is read covers a 2 month span…for the current and previous month’s usage, over the 3,000 gallon given on the estimated month minimum. Payments received after the 15th may not reflect on your next month’s statement.
Office Holiday Closure: The office will be CLOSED on December 26-27th for the holiday.
Note: During the winter months, call the office if you need assistance,
for office staff may be working at home periodically but only a phone call away.
We may be assisting another customer, so leave a msg and we will return your call shortly! 🙂
ASSISTANCE/Help for your water bill!!
Pennsylvania Homeowners Assistance Fund (PA HAF) is a funding program for utility services (water and wastewater) for customers (not renters but property owners) with delinquent payments. This relief program of $350 million is funded through the American Rescue Plan (ARP) and overseen by the Pennsylvania Housing Finance Agency, that will provide Pennsylvania homeowners impacted by the COVID-19 pandemic with financial assistance to help stabilize homeownership and prevent displacement. As part of the available relief, homeowners can receive up to $3,000 in grant assistance to prevent a utility termination.
Water or sewer customers must apply and, if eligible for assistance, the PA HAF will pay the authority directly and notify the amount of assistance to be disbursed to the customer. Contact PAHAFHELP@PAHAF.ORG for more information.
* Note: there is a small service fee for all online payments –
this fee is to enable secure online payment services – and fee is NOT charged by FFJWA
e-checks not accepted currently, but we are hoping for future ACH pmts… to be continued.
**NEW!! Account Update Form : General Account Updates
Add email addresses, update phone number(s), billing address, & more…
Click and submit form when needed.
UPDATE YOUR CONTACT INFO TODAY!
Coming soon… a new alert system called SwiftReach –
to alert customers of water breaks in your area when they happen.
We will let you know when that is in place. … until then, check the website here!!
Is your water bill high – or higher than usual? No Water Pressure??
Click the Did you know…under the HOME link above!
WATER LEAKS!!! big or small…Help our water crew find leaks in your area… HOW?
If your water meter in your house (basement/garage) is making noise – or moving after all water in your house is off (no water running anywhere), you may have a water leak!
SMALL leaks could be as simple as a running toilet, dripping faucet or an outdoor hose!
LARGE leaks: Could include non-stop running toilets, bad water heaters, or a leak in your service lines – service lines are the water lines that run from the Tap-in at the street to your house hookup (which are the owners responsibility to detect leaks and repair those lines). Service line leaks are not always noticeable to a homeowner, but your water usage will be much higher, and you may experience a soggy yard or if small enough, it may be undetected without further assistance – depending on the location of the leak. Note, service lines are the OWNERS responsibility – and you would have to contact a Leak Detection Service to detect where the leak may be for repair. Even small water leaks can add up quickly!
Contact your local plumber asap to check your water service line or leaking/dripping household items – or to see if you are in need of a new Pressure Regular. Contact the office for a service call if the water meter is leaking or clicking inside your home!
See link for Billing, Explanation of… under FAQs for further information!
** ALERT – YEARLY HYDRANT FLUSHING started SPRING 2022 and will continue through the Fall months… If you see a hydrant flushing near your home & experience cloudy water, please run your water for a few minutes – your water should clear. Thanks in advance!!
HAVE A GREAT DAY FROM THE STAFF AT FFJWA!!