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Billing statements will be mailed 9/30/23 – due date 10/15/23… 2-month usage. See below for more info!!

Address: 326 Donnellville Road ~ Natrona Heights PA 15065
Hours: 8-3 PM, M-F / Ph: 724-224-6562 / F: 724-224-5922
Office staff may be working at home periodically, but we are only a phone call away!

**click below for the NEW BILLING SCHEDULE – next mailing of statements will be 9/30/23 **

Pay Online / Quick-Pay

To check your BALANCE / Make a PAYMENT: Click “Pay Online” Icon, select “QUICK PAY”, enter your Account Number exactly as shown on your billing statement… will show your balance due (You can view without making a pmt) Pmts received after the 15th may not reflect on your next month’s statement.

.Reading your bill...Remember every other month your meter is read, and the month it is read covers a 2-month span for your bi-monthly bill. (for the current and previous month.) ACH/e-checks currently not accepted but should be available in 2024! We will let you know when it becomes available!

Use your Account # to Register your account!
Register your account!
Account Login – History

Is your water bill high – or higher than usual? No Water Pressure?? Click the Did you know…under the HOME link above!
SUMMER WATER USAGE – watering flowers, lawns, filling up swimming pools & ponds, dripping hoses…running toilets, sinks… will increase normal water usage. Water is $7.90 per 1000 gallons used over the allowed 3000 gallons monthly allowance
(2-month billing = 6000 gallons allowance @ $62)

VACANT HOME OWNERS: Please check your properties…if water pipes break in the home or within the service lines, the water usage is charged to the property owner, and the owner must call a plumber for those repairs… If you feel you have a leak or high usage, please contact your local plumber. running toilets and dripping faucets/hoses will cause your bill to increase too!!

WATER LEAKS!!! big or small…Help our water crew find leaks in your area… HOW?
If your water meter in your house (basement/garage) is making noise – or moving after all water in your house is off
(no water running anywhere), you may have a water leak!
SMALL leaks could be as simple as a running toilet, dripping faucet or an outdoor hose!

LARGE leaks: Could include non-stop running toilets, bad water heaters, or a leak in your service lines – service lines are the water lines that run from the Tap-in at the street to your house hookup (which are the owner’s responsibility to detect leaks and repair those lines). Service line leaks are not always noticeable to a homeowner, but your water usage will be much higher, and you may experience a soggy yard or if small enough, it may be undetected without further assistance – depending on the location of the leak. Note, service lines are the OWNERS responsibility – and you would have to contact a Leak Detection Service to detect where the leak may be for repair. Even small water leaks can add up quickly! Contact your local plumber asap to check your water service line or leaking/dripping household items – or to see if you are in need of a new Pressure Regular. Contact the office for a service call if the water meter is leaking or clicking inside your home!

See link for Billing, Explanation of… under FAQs for further information!

FFJWA WATER TANK – Donnellville tank
FFJWA WATER TANK – Clarvista tank

** ALERT – YEARLY HYDRANT FLUSHING started Summer 2023 and will continue through the Fall months… If you see a hydrant flushing near your home & experience cloudy water, please run your water for a few minutes – your water should clear. Thanks in advance!!